The idea of putting the customer first is not a new concept. Today, it is understood that it is important to provide exceptional service to your external customers in order for businesses to be successful. However, it is equally important to provide an excellent experience to your internal customers: your employees.
The connection between employee experience and customer experience.
It’s no secret that engaged employees are more likely to stick around. In order to attract and retain talent, it’s important to create a positive employee experience, which results in engaged employees.
According to McKinsey & Company, "transforming the internal-customer experience will probably not only increase the satisfaction of employees but also help to cut costs by increasing productivity, eliminating inefficiencies in processes, and reducing absences." While you could certainly bank the savings, it would also be beneficial to reinvest them in other projects to promote business growth.
