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Forbes: Why UX/UI should be considered throughout the AI life cycle

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By: Tracy Kemp

For enterprises, it’s become widely accepted that the customer must be considered at all phases in the business cycle in order to achieve success. We’ve all heard the mantra, “The customer comes first,” time and time again. So, when it comes to artificial intelligence (AI), why is it that the customer (or user) is so often an afterthought?

Both user experience (UX) and user interface (UI) design play crucial roles in successful AI product development and implementations and should be considered throughout the entirety of the AI life cycle.